Analytics & Insights
Analyze conversation data to improve your business
1
Dashboard Overview
View total conversations, knowledge base items, and widget status at a glance. Switch between time periods (7/14/30/60/90 days) to analyze trends.
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Detailed analytics charts appear after 5+ conversations.
2
Conversation Logs
Review all conversation details. Filter by time range or channel (widget/API).
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Use CSV export to analyze conversation data in external tools.
3
AI Insights
AI analyzes user question patterns and generates improvement suggestions. See common question categories and unanswered question patterns.
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Insights update periodically. Use the refresh button for the latest data.