Knowledge Base

Wa Select offers over 500 curated products handcrafted by artisans across Japan. • Food & Gourmet: Wagashi, Japanese tea, seasonings, dried goods • Traditional Crafts: Ceramics, lacquerware, glasswork • Home & Living: Japanese towels, wooden tableware, incense • Gifts: Seasonal gifts, celebration gifts, commemorative items All products are shipped directly from the source.

Every product includes detailed origin and material information. • Ceramics: Arita ware (Saga), Seto ware (Aichi), Mino ware (Gifu) • Japanese Tea: Shizuoka tea, Uji tea (Kyoto), Chiran tea (Kagoshima) • Lacquerware: Wajima-nuri (Ishikawa), Echizen lacquerware (Fukui) • Wagashi: Kyoto confections, Kaga confections (Ishikawa) Each product page features origin certification and the artisan's story.

Yes, we offer complimentary gift wrapping. 🎁 Wrapping Options: • Japanese washi paper wrapping (free) • Paulownia wood box (+¥500–) • Noshi (Japanese gift label, free — various inscriptions available) • Message card (free) Bulk gift orders for corporate clients are also available. Simply select 'Gift Wrapping' at checkout.

Yes, we offer seasonal limited-edition products throughout the year. 🌸 Spring: Cherry blossom-themed wagashi & ceramics 🎐 Summer: Cool glass drinkware & iced tea sets 🍁 Autumn: Chestnut & sweet potato wagashi, autumn-hued ceramics ❄️ Winter: Year-end gift sets & New Year exclusives Seasonal items are limited quantity, so we recommend ordering early. Subscribe to our newsletter for new product updates.

You can order through the following methods: 🛒 Online store (24/7) 📞 Phone: 0120-XXX-XXX (10:00–18:00) ✉️ Email: info@wa-select.example.com 📠 FAX: 052-XXX-XXXX (Corporate clients) [Order Process] 1. Add items to cart 2. Enter shipping & payment details 3. Confirm order 4. Receive confirmation email 5. Ships within 2–5 business days

Order changes and cancellations: ✅ Within 24 hours of order: Changes/cancellation OK ⚠️ After 24 hours: Shipping preparation begins, generally not possible ❌ After shipping: No changes (treated as a return) [Custom Orders] • Cancellations not accepted after production begins • Changes must be requested before production starts Please contact us by phone or email.

We accept the following payment methods: 💳 Credit Cards: Visa / Mastercard / JCB / AMEX 🏦 Bank Transfer: MUFG Bank, Mizuho Bank (prepayment) 🏪 Convenience Store Payment: 7-Eleven, Lawson, FamilyMart 📦 Cash on Delivery: ¥330 handling fee 📱 QR Payments: PayPay, Rakuten Pay Corporate clients can use invoice billing (monthly closing, payment by end of following month).

Wa Select Subscription is a monthly curated box of artisan specialties. 📦 Plans: • Light Plan: ¥3,980/month (2–3 items) • Standard Plan: ¥6,980/month (4–5 items) • Premium Plan: ¥12,000/month (6–8 items) ✨ Benefits: • Free shipping • Subscription-exclusive products • Cancel or skip anytime Our buyers select the finest seasonal specialties delivered to your door every month.

Shipping information: 📦 Shipping Fees: • Flat rate ¥880 (tax included) nationwide • Free shipping on orders ¥8,000+ • Subscription orders ship free 🚚 Delivery Times: • 2–5 business days after order • In-stock items: Ships as early as next day • Custom orders: 2–4 weeks All orders are delivered via Yamato Transport.

How to track your delivery: 📧 A tracking number is included in your shipping confirmation email. [How to Check] 1. Click the tracking number in the shipping email 2. Check on the Yamato Transport tracking page 3. Also available via My Page > Order History 📞 For urgent inquiries, you can also call us: 0120-XXX-XXX

Yes, we offer international shipping. 🌍 Available Regions: • Asia: China, South Korea, Taiwan, Hong Kong, Singapore • North America: USA, Canada • Europe: UK, France, Germany 📦 Shipping: ¥2,500–¥5,000 depending on region 🚚 Delivery: 7–14 business days * Some food items cannot be shipped to certain regions due to export regulations. * Customs duties are the customer's responsibility.

Yes, you can specify your preferred delivery date and time. 📅 Date: 4 to 14 days from order date ⏰ Time Slots: • Morning (9:00–12:00) • 14:00–16:00 • 16:00–18:00 • 18:00–20:00 • 19:00–21:00 Select your preferred date and time during checkout. For gifts, you can specify timing based on the recipient's availability.

Return policy: ✅ Returns accepted: • Within 7 days of delivery • Unused and unopened items • Defective items (shipping covered by us) ❌ Returns not accepted: • Food items (for hygiene reasons) • Personalized/custom order items • Opened items returned for personal preference 📞 To request a return, please contact us by phone (0120-XXX-XXX) or email.

Product exchanges: 🔄 Exchanges accepted: • Within 7 days of delivery • Unused and unopened items • Exchange for different color/size [Exchange Process] 1. Contact us by phone or email 2. Return the item (prepaid shipping label provided) 3. New item shipped after inventory check * If the item is out of stock, a refund will be issued instead. * Exchanges are limited to different variations of the same product.

Damaged or defective items: ⚠️ If damage or defects are found upon delivery, we will exchange or refund at our expense. [How to Proceed] 1. Contact us within 3 days of delivery 2. Email photos of the damaged area 3. A replacement will be shipped promptly 📞 Phone: 0120-XXX-XXX ✉️ Email: info@wa-select.example.com * Ceramics and glass items are shipped with special packaging, but please contact us immediately if any issue occurs.

Refund timing: 💳 Credit Card: • Refund processed within 5–10 business days of return confirmation • May take 1–2 months to reflect depending on card company billing cycle 🏦 Bank Transfer: • Refund within 5 business days to your designated account 🏪 Convenience Store Payment: • Refund via bank transfer to your designated account 📦 Cash on Delivery: • Refund via bank transfer to your designated account You will be notified by email once the refund has been processed.